The customer support that you can get from your shared website hosting provider is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have a technical problem with an existing account. Prompt and clear information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually an indicator that you're ordering from a genuine web hosting provider and not from a reseller. When you obtain a hosting account from a company that does not own its servers and it can't access them immediately, it's very likely that you'll wait for a day or two in order to have a response to your query, which means that your sites may stay offline for quite a while. In contrast, a supplier which provides numerous ways of communication and has a technical support crew available at any time will assist you to right away and help you limit or totally avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Website Hosting

Our shared website hosting include 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our web hosting solutions before you make a purchase or you are an existing client and you have a question or a problem, you are able to contact us any time, which includes weekends and holidays. We have many channels to get in touch with us - several telephone lines worldwide for your convenience and live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more complex issues or any matters which require extra time to research and handle. In contrast to various other web hosting providers, our trouble tickets feature a guaranteed maximum response time of just one hour, which means that whatever your trouble is, it'll be resolved on time and you will not waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

You're able to try out our support services even before you purchase a semi-dedicated server account from us as we have telephone and online chat support for pre-sales, billing and basic questions. Our representatives will assist you to pick the best package or provide you with info about our servers, to verify whether the system requirements for your web sites are met. If you're an active client, you will also be able to contact us via electronic mail or through our ticketing system, that is accessible from the Hepsia hosting Control Panel. We guarantee that every time you use these two ways of correspondence, you will get a response within no more than an hour and that’s 24/7, which includes weekends and official holidays. If you have used the website hosting services of other companies, even big ones, you are able to compare the reply time as it ordinarily takes a whole day for them to handle a support ticket.

24/7 Customer Support in VPS Servers

If you obtain a VPS server through our company, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local telephone numbers in the United States, Great Britain and Australia as well as a live chat service. If you're an active customer and you're looking for help with some technical issue that requires more time to analyze or resolve, you're able to open a support ticket through your billing account or you can send an e-mail and we'll take care of the issue and send you a response within one hour. The response time is warranted 24/7, including weekends and holidays, still for the vast majority of problems it takes less than 30 minutes to get support. Our support service covers your VPS plus all pre-installed software it includes, so if you need help with third-party apps, you'll be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

We know how important it is to have timely support in general, let alone if you manage a whole server, that's why each dedicated server that we supply includes 24/7 support with one-hour response time warranty regardless of the problem. This service is free of charge for all problems with the server or the software that was installed from our admins through the setup, which means that you're able to contact us as many times as you would like, even during holidays. You could either open a trouble ticket from your billing section or you can send an email message, and the actual answer time for either rarely exceeds thirty minutes as we have administrators available twenty-four hours a day. In case you need general info about our servers or you have some billing question/issue, you may also call one of the local phone numbers that we have on 3 continents or you could take advantage of our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you can include to your server package through your billing Control Panel.