A ticketing system is the most popular medium of correspondence that web hosting providers offer to their clients. It’s most often part of the billing account and is the most effective way to resolve a problem that takes a certain period of time to investigate or that has to be escalated to a system administrator. Thus, all comments provided by either side will be stored in one and the same place in the event that somebody else needs to work on the given problem and the info in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which suggests that you’ll need to log in and out of at least two accounts to accomplish a certain operation or to reach the company’s customer care team. In case you’d like to administer several domain names and each one of them is hosted in a different account, you will have to use even more accounts at the same time. Plus, it could take considerable time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we use for our shared website hosting isn’t separate from the hosting account. It is included in our all-in-one Hepsia Control Panel and you will be able to visit it at any particular time with only several clicks of the mouse, without having to sign out of your web hosting account. The ticketing system comes with a quick-search field, so you can trace virtually any trouble ticket that you have opened in the past, if needed. Plus, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to resolve a specific problem before you actually send a ticket. The response time is no more than 60 minutes, which means that you can get prompt assistance at any time and in case our help desk support team advises you to do something inside your account, you can do it straight away without leaving the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with us and you wish to contact our technical support staff members, you’ll be able to post a trouble ticket directly from your Hepsia Control Panel instead of using a completely different support platform as you’ll have to do with most hosting providers out there. Our integrated ticketing system will permit you to send a new ticket without effort and to browse through older tickets using an intelligent search box. Also, you will be able to check the applicable knowledge base articles that our system will offer you on the basis of the problem category that you choose for your new ticket. You can do all the above-mentioned things without leaving your Hepsia Control Panel at any time, which means that if you chance upon any obstacle or have an enquiry, you can get in touch with our technicians and solve the specific issue in no more than 1 hour via one single support platform.