A live chat is one of the several ways of communication provided by some hosting companies as part of their support service. Determined by the service provider, the chat is used for pre-sales, billing and/or technical assistance. This method of communication is quicker than a support ticket and it will make it much more unlikely to misspell or misunderstand something as compared to a call with a representative. In addition, if the trouble that you have needs some time to be investigated and taken care of, you will be able to do something different meanwhile rather than just waiting, as you'd have to do when you call. You can also take advantage of a live chat assistance service absolutely free provided that you have Internet access even when your website hosting supplier is located in another country and they don't have a local telephone number you can call.

Live Chat Support in Shared Website Hosting

As a part of the support services that we offer for all our shared website hosting, we now have live chat support which is available each and every day, even on holidays. You'll be able to get in touch with us no matter if you already have an account or not, since we can help you with pretty much anything, ranging from providing you with general information regarding our solutions in case you are not our client yet and you are interested in purchasing one of the plans, to helping you with installing an e-mail account in an e-mail client. Some problems are more technical and time-consuming, which means that you will need to take advantage of the ticketing system which is incorporated into our Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we supply with all our semi-dedicated servers, you're able to get the replies for any questions you have or get various troubles taken care of very quickly. The chat service is available each and every day, so that you can get in touch with an agent even on weekends and holidays. In the event that you are not sure which package is better for your sites or if our innovative cloud hosting platform covers some system requirements, you can join the live chat before buying anything. If you're a current customer, you are able to get more information about account settings, billing issues along with a number of common tech problems you may have, let's say if you are unable to set up an e-mail account in a client on your computer. The live chat will save you plenty of time regardless where you are or when you get in touch with us.