If you are a site owner, a problem might always appear and it doesn’t necessarily need to be associated with the hosting service. For example, something may go wrong when you update a software application or some crucial content may be modified or erased by mistake. Irrespective of what the essence of the problem might be, you’ll need to get in touch with the support team and request them to restore a backup or to help you fix the problem that you are having. How quickly they will do this will determine the period of time that your websites will be offline. For some websites like community websites or web stores, a repetitive unreachability can too often mean losing customers and cash. With that being said, it’s quite important for you to use the services of a hosting company that offers not only a very good support service, but also a quick one.

One-Hour Response Guarantee in Shared Website Hosting

With a shared website hosting from us, you can just forget about waiting for hours and hours, or even all day, to obtain a reply to a technical support ticket or an email. Irrespective of when you get in touch with us, we’ll help you within maximum sixty minutes with any pre-sales and technical enquiries that you might have. As a matter of fact, our real reaction time rarely surpasses twenty-thirty minutes. As we’re available around the clock, you will always receive assistance in a well-timed manner and we realize how critical this is in the digital world. Soon after you contact us, we will reply to your queries. If you encounter any technical difficulty, we’ll rectify it for you, or we’ll provide you with all the required information if there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we realize precisely how essential it is to obtain prompt help, we promise that you’ll never need to wait around for more than 60 minutes to get a reply to any ticket that you submit through your semi-dedicated server Control Panel. The fact is, you’ll seldom need to wait for more than 20 to 30 minutes and this is valid for any inquiry no matter what its nature is – billing, general or technical. On top of that, our client and technical support staff is on duty 24/7/365, which is why even if you open a ticket during national holidays, you’ll invariably get a lightning-fast reply, which will include the answer to a query, the solution to an obstacle or the info required to resolve an issue yourself – if there is something that you have to do on your end. With us, you’ll never have to waste a whole day waiting around for a response like you would with other hosting providers.