There're lots of shared website hosting companies on the market, but most of them are resellers that have minimal resources, especially when it comes to support. One of the ways to distinguish them is the option to contact the company over the phone. The level of support that you'll get via this way of communication varies depending on the provider - some offer expert telephone support, while others offer basic and customer support only because some issues are more time-consuming and it would be much easier to be resolved via a ticket, particularly when the situation needs to be escalated. However, it is good to find that you can reach your web hosting provider as there're various small-scale problems that can be taken care of effectively and timely through a call, not mentioning that you're able to get more details for the services before you become a client.

Phone Support in Shared Website Hosting

We know that the option to consult with a live agent is very important, for that reason we have three support lines globally (USA, UK and Australia) and you are able to contact us over the phone for 14 hours a day. In case you consider acquiring one of our shared website hosting, for example, you're able to call us and find more about our services prior to ordering so as to ensure that we do match all the system requirements for your websites. Following your order, you'll be able to get in touch with us about any kind of sales and / or billing troubles you may have, or get any kind of general or basic tech info that you need. We have aimed to find the perfect balance between phone and ticket support, so for entirely technical issues you can use the ticketing system, that will make it easier to monitor the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server plans that we offer feature real-time phone support for fourteen hours a day. In case you wonder which package will be appropriate for your sites, you'd like to find out more about a package's features or you need any other kind of info on our services, you have the option to call any of the local numbers that we have in the U.S.A., the UK and Australia and our customer support agents will help you. If you currently own an account, you'll be able to contact us about sales and general matters, although we're usually able to assist with many tech issues as well. For strictly technical troubles you will need to use our built-in ticketing system where the communication between you and our technical support team will be in 1 place, which is the best option in case the trouble needs extra time to be resolved or it needs to be escalated to our system administrators.