Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All your support requests will be dealt with in maximum 60 min after the trouble ticket or e–mail was received. If your case calls for additional assistance from a server admin, we will forward the trouble ticket or the e–mail to the person in charge and will leave a note to let you know that more time will be needed for finding the optimal solution. Furthermore if you take advantage of our Managed Servers package, any of the tasks included there will be carried out whenever you decide.

  • Top quality support service

  • A First–Rate Help Desk Service

  • Our tech support team will be at your disposal 24x7x365 if you require help with our Control Panel or with any of the applications that we preinstall for you on the server. Furthermore if you require assistance with the standard admin tasks on your server, you can take a glance at the Managed Servers package, that includes backup space, OS updates on a weekly basis, installation and problem troubleshooting services, server monitoring and rebooting services, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Every dedicated web hosting plan is equipped with our cost–free Control Panel, which sports an elaborate knowledge base plus a collection of how–to video tutorials. Whenever you require assistance while working with the Control Panel, just hit the Videos or Help buttons in the upper right corner.